COBEAU COMMUNITY GUIDELINES
These Community Guidelines (“Guidelines”) outline the standards that help make COBEAU LLC (“COBEAU”) a trusted, reciprocal community. By accessing or using the COBEAU website, mobile application, or related services (collectively, the “Services”), you agree to follow these Guidelines in addition to the Terms of Service and Privacy Policy. COBEAU is a membership-based, peer-to-peer platform rooted in trust. These Guidelines are designed to support safe, reliable, and respectful experiences for all members and their pets.
1. OUR COMMUNITY VALUES
COBEAU is built on four foundational principles:
Trust & Safety. Members prioritize the wellbeing of pets and the comfort of fellow members.
Reciprocity. Care is exchanged in good faith. Members both give and receive support within the community.
Respect. Communication is kind, inclusive, and professional.
Accountability. Members honor commitments and take responsibility when things don’t go as planned.
2. MEMBER EXPECTATIONS
A. Providing and Receiving Care
Members providing care are expected to:
- Offer attentive, humane, and responsible pet care;
- Follow agreed-upon care instructions;
- Maintain a safe and welcoming environment; and
- Supervise pets appropriately.
Pet owners are expected to:
- Share accurate care instructions and relevant pet information;
- Disclose medical conditions, behavioral tendencies, or special needs;
- Ensure pets meet applicable vaccination and licensing requirements; and
- Provide necessary supplies unless otherwise agreed.
Clear expectations lead to comfortable experiences for everyone involved.
B. Honesty & Transparency
Trust begins with transparency. Members agree to:
- Keep profile information accurate and current;
- Represent experience and availability truthfully;
- Communicate openly about needs, expectations, and concerns; and
- Disclose any known risks before confirming care.
C. Communication
Strong communication builds strong community. Members should:
- Respond to requests within a reasonable timeframe;
- Confirm details clearly before care begins;
- Share updates during active care when appropriate; and
- Communicate respectfully, even in moments of disagreement.
3. SAFETY AND WELLBEING
Pet care carries inherent risks. While risks cannot be eliminated entirely, members are expected to take reasonable precautions to create safe environments.
Members must:
- Avoid neglectful or unsafe handling of pets;
- Comply with applicable animal welfare laws and regulations; and
- Promptly report any significant incident involving injury, illness, escape, or property damage.
Background checks and other safety measures may be required for members offering care.
4. RELIABILITY AND COMMUNITY INTEGRITY
Reliability strengthens trust within the community.
Members are expected to:
- Honor confirmed bookings whenever possible;
- Provide reasonable notice if plans change;
- Use credits in good faith; and
- Conduct transactions within the platform in accordance with membership requirements.
Repeated unreliability or misuse of the platform may result in restrictions or removal in order to protect the broader community.
5. UNACCEPTABLE CONDUCT
To protect the community, the following behaviors are not permitted:
- Harassment, discrimination, threats, or abusive conduct;
- Fraud or intentional misrepresentation;
- Unsafe or negligent treatment of animals;
- Circumventing the platform to avoid membership or credit requirements;
- Sharing private member information without consent;
- Violating applicable local, state, or federal laws.
6. REPORTING AND RESOLUTION
If a concern arises, members are encouraged to report it through the platform.
COBEAU may review situations and take appropriate action to protect the community, which may include warnings, temporary restrictions, suspension, or account removal when necessary.
Our goal is always to preserve trust and safety across the platform.
7. RELATIONSHIP TO TERMS OF SERVICE
These Guidelines supplement the Terms of Service. In the event of a conflict, the Terms of Service will control.
COBEAU may update these Guidelines from time to time. Continued use of the Services constitutes acceptance of any revisions.
