Cobeau Refunds & Cancellation Policy

Last updated: July 16, 2026

At Cobeau, we believe flexibility and fairness are key to keeping our community strong. The following outlines how activation fees, credits, and bookings are handled in the event of cancellations or refund requests.

Activation fee

You can join, browse, earn credits, and post your care request without paying. The activation fee is not charged until your first booking is confirmed.Once confirmed, the activation fee is non-refundable.

Bookings & Cancellations

When a Pet Parent Cancels

• No penalties for pet parents.

When a Caregiver Cancels

Caregivers have a higher responsibility to honor bookings, since canceling leaves a pet parent without care.

• 12–48 hours before start
  • Deduct 2 credits from caregiver’s balance (negative balances allowed).
  • Reduced visibility in the home feed.
• Less than 12 hours before start
  • Deduct 5 credits from caregiver’s balance (negative balances allowed).
  • Reduced visibility in the home feed.
  • A reliability warning appears on the caregiver’s profile.
• No-show
  • Deduct 10 credits from caregiver’s balance (negative balances allowed).
  • Reduced visibility in the home feed.
  • A reliability warning appears on the caregiver’s profile.
• Repeat cancellations
  • 3 or more last-minute cancellations within 90 days → account review and possible temporary suspension.

Exceptions

Cobeau may issue refunds or credit adjustments outside these rules in extraordinary circumstances (e.g., verified emergencies or safety concerns) at our discretion.

Need Help?

If you believe your situation qualifies for an exception or you have a concern about a cancellation, contact our Support Team at support@joincobeau.com.