FAQs

You can reach our support team through the in-app help center or email us at support@joincobeau.com.

Invite friends to join Cobeau! You’ll earn 2 bonus credits when they sign up and complete their first booking.

Yes. You can “favorite” trusted members so their requests appear higher in your feed, making it easier to exchange care with people you know and like.

After each session, both the caregiver and pets are reviewed. This helps build trust and accountability within the community.

Pet lovers are welcome! You can join Cobeau to provide care, even if you don’t have a pet of your own.

Browse the community care feed or request care from specific members you trust. You can filter by location, care type, pet preferences, and availability.

Yes! When posting or accepting requests, you can indicate if multiple pets are involved. The credits required to book will reflect the type of care and the number of pets needing care.

Download the Cobeau app or sign up at joincobeau.com. You’ll create a profile, add details about yourself and your pets, and share your care preferences.

Our team is available for dispute resolution—just submit a help and support request. We typically respond within 24 hours.

We have guardrails in place to discourage late cancellations. Depending on timing, members may forfeit a portion of their credits or face temporary restrictions.

Cobeau includes several built-in safeguards:

• Background checks on all members before booking care
• Insurance coverage for pet sitting incidents
• Member reviews and ratings after every care session

Yes. Credits expire 12 months after they are earned.

• 10 credits = Overnight (up to 24 hours, including overnight stay)
• 5 credits = Daycare (up to 12 hours, no overnight)
• 2 credits = Drop-in or Walk (up to 1 hour)

Cobeau credits are the community currency you earn when providing pet care and redeem when requesting care.

Cobeau is launching nationwide in November. Communities unlock as soon as 50 members join, ensuring there’s a strong, reliable network of pet parents ready to exchange care.

Cobeau is a community of pet parents who exchange care — where care is currency. Instead of paying sitters cash, members earn and redeem credits by helping one another. Here’s how it works:

1. Create your profile: tell us about yourself and your pets — their routines, preferences, and what kind of care you can offer. Every member completes a background check before booking to help keep our community safe.

2. Earn credits by caring for others: offer pet care in your neighborhood — from walks and daycare to overnights and drop-ins. You’ll earn credits for every service you complete.

3. Redeem credits for care: when you need care, use the credits you’ve earned (or purchased) to book care for your own pets. It’s a simple, cash-free exchange that helps everyone save on pet sitting.

4. Meet, message, and share updates: coordinate meet-and-greets, send messages, and share photos directly in the app. Transparency and trust are at the heart of every exchange.

5. Repeat: the more you give, the more you earn — and the more you get in return. There’s no limit to how much care you can exchange.

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Cobeau is designed for dogs and cats. We do not currently support any other animal types.

Cobeau is a community of pet parents who exchange care. Members earn credits by providing walks, daycare, drop-in visits, or overnight stays, and use those credits when their own pets need care. It’s a trusted way to give and get support, built on the idea that we all do better when we care for each other.