FAQs

Cobeau credits are exchanged after care is complete.
After a pet parent and caregiver match, credits are automatically transferred once the scheduled care ends. This ensures credits are only exchanged for care that has been provided.

For multi-day care, credits are exchanged after the entire care period is finished.

If a care request is cancelled before care begins, no Cobeau credits are exchanged.

• Any reserved credits are released back to the pet parent.
• The caregiver does not receive credits for cancelled care.

If a cancellation happens after care has already started, credit handling may vary depending on how much care was completed. In these cases, Cobeau steps in to review and ensure the outcome reflects the care actually provided.

We’re here to keep things balanced and respectful for everyone involved.

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Cobeau is a community of pet parents who exchange pet care. Members earn credits by providing walks, daycare, drop-in visits, or overnight stays, and use those credits when their own pets need care. It’s a trusted way to give and get support, built on the idea that we all do better when we care for each other.

You can cancel anytime from your account settings. Membership fees are non-refundable, but your account will remain active until the end of your billing cycle.

You can reach our support team through the in-app help center or email us at support@joincobeau.com.

Invite friends to join Cobeau! You’ll earn 2 bonus credits when they sign up and complete their first booking.

Yes. You can “favorite” trusted members so their requests appear higher in your feed, making it easier to exchange care with people you know and like.

After each session, both the caregiver and pets are reviewed. This helps build trust and accountability within the community.

Pet lovers are welcome! You can join Cobeau to provide care, even if you don’t have a pet of your own.

Browse the feed or request care from specific members you trust. You can filter by location, service type, pet preferences, and availability.

Yes! When posting or accepting requests, you can indicate if multiple pets are involved. The credits required to book will reflect the type of care and the number of pets needing care.

Download the Cobeau app or sign up at joincobeau.com. You’ll create a profile, add details about yourself and your pets, and share your care preferences.

Our team is available for dispute resolution—just submit a help and support request. We typically respond within 24 hours.

We have guardrails in place to discourage late cancellations. Depending on timing, members may forfeit a portion of their credits or face temporary restrictions.

Cobeau includes several built-in safeguards:

• Background checks on all members before booking care
• Member reviews and ratings after every care session

Yes! Instant credits can be purchased at $3.50 per credit if you need additional care. Purchased credits can be used to book care, but they do not count toward membership discounts.

Yes. Credits expire 12 months after they are earned.

• 10 credits = Overnight (up to 24 hours, including overnight stay)
• 5 credits = Daycare (up to 12 hours, no overnight)
• 2 credits = Drop-in or Walk (up to 1 hour)

Membership fees are non-refundable once charged, but you may cancel at any time and continue using your membership until the end of the billing period. Instant credit purchases are also non-refundable.

Yes! You can join for free, create your profile, and start earning credits by providing care or referring fiends. A paid membership is required when you’re ready to book care for your own pet.

Membership unlocks the ability to request and book care. It also covers the cost of 1 background check per year for members that are booking or offering care.

• Monthly membership: $35/month (or $25/month if you earn 30+ credits in a given month).
• Annual membership: $279/year (or $199/year if you earn 300+ credits during the year).

Cobeau credits are the community currency you earn when providing pet care and redeem when requesting care.

Cobeau is currently available in Seattle. Additional communities unlock as soon as 50 members join, ensuring there’s a strong, reliable network of pet parents ready to exchange care.

Download the app and create your profile to help bring Cobeau to your neighborhood.

• Earn: Care for another member’s pet (walk, drop-in, daycare, or overnight) and earn credits.
• Book: Use your credits to book care for your own pet, or purchase instant credits if you need more.
• Repeat: The more you give, the more you get—creating a trusted cycle of care and community.

Cobeau is designed for dogs and cats. We do not currently support any other animal types.